Reasons for suing an emergency dispatcher after a car accident

On Behalf of | Apr 9, 2024 | Personal Injury |

In the wake of a car wreck, emergency services are necessary for the safety of everyone. Dispatchers play a fundamental role in ensuring that police, fire departments and medical personnel arrive at the scene as quickly as possible.

However, there are situations where the actions or inactions of a dispatcher might lead to further harm. When this happens, it raises the question of whether one should sue.

Slow response

One reason for going to court could be a failure to act fast enough. If a dispatcher does not send help in a reasonable timeframe and this delay results in further injury, there might be grounds for a lawsuit.


Another possible justification for suing involves faulty correspondence from the dispatcher. Examples include providing incorrect information to emergency responders and misunderstanding how the caller describes the situation.

Failure to follow protocols

Emergency dispatch centers have specific protocols and procedures for handling virtually any scenario. Should a dispatcher ignore these rules and guidelines, it may meet the threshold for negligence.

Inadequate training

Sometimes, an issue stems from poor instruction. If one can show that the dispatcher lacks the appropriate knowledge for handling emergency calls, this could be a basis for heading to court.

Incorrect prioritization

Dispatchers are responsible for prioritizing calls depending on the severity and urgency of the situation. When a call regarding a serious auto accident does not get the appropriate attention it deserves, this might be a proper rationale for suing.

Emotional distress

A dispatcher lacking the essential skills for the job can trigger psychological trauma in the caller. A dispatcher might be dismissive, rude or otherwise inappropriate during a time of need. Punitive damages may be justifiable in such cases.

Whether it makes sense to file a lawsuit against an emergency dispatcher depends on various factors. Debate the pros and cons of filing such a lawsuit before taking action.